1. Do you ship for free?
Yes! There is no minimum purchase requirement for free standard shipping on all orders.
2. How long does it take for delivery?
UK Orders: Usually 5 to 10 business days after processing.
International orders usually take 10 to 20 business days, but this depends on where you live and customs.
3. What kinds of payments do you take?
We now accept:
PayPal
Credit cards like Visa, MasterCard, and American Express
4. If I'm not happy with something, can I return it?
Yes. If you don't use or wear an item, you can return it within 90 days. For full information, please see our Return and Refund Policy.
5. How long does it take to get a refund?
We will process your refund within seven business days of getting and checking your return. The money will be put back into the same payment method you used to make the purchase.
6. Do you allow exchanges?
Right now, we don't offer direct exchanges. Please send the original item back and place a new order if you want a different size or color.
7. What should I do if my order is broken or wrong?
If you get an item that is broken, faulty, or not what you ordered, please email us right away at contact@UrbanMatter.shop with pictures. We will send you a new one or give you your money back at no cost.
8. Do you send things to other countries?
Yes, we ship all over the world! Delivery times depend on where you are. For more information, please see our Shipping Policy.
9. How do I keep track of my order?
Once your order has shipped, you will get an email confirming it and giving you tracking information (if available). It could take 24 to 48 hours for tracking updates to show up.
10. How do I get in touch with customer service?
You can get in touch with us at: 📧 Email: contact@UrbanMatter.shop
📞 Call us at +44 564 844 512