We want your shopping experience at UrbanMatter to be easy, clear, and safe. This Billing Policy tells you how we handle payments and problems with billing.
Ways to Pay
We now accept:
PayPal
Visa, MasterCard, American Express, and other credit cards
All payments are made in GBP (£).
Processing Payments
You must pay in full at checkout before your order can be processed and sent.
When you give UrbanMatter your payment information, you give them permission to charge your chosen payment method for the full amount of your purchase.
It is your job to make sure that your billing information is correct and up to date.
Money and Fees
Prices are in GBP (£).
When you shop online, your bank or credit card company may charge you fees for converting money or making international transactions. The customer is in charge of these.
Confirmation of Order
You will get an email confirming your order after your payment goes through.
Please email us at contact@UrbanMatter.shop if you don't get a confirmation within 24 hours.
Payments that didn't go through or were turned down
Your order won't be processed if your payment fails or is turned down.
If you have trouble making a payment, please check with your bank, PayPal, or the company that issued your card.
Stopping fraud
If UrbanMatter thinks there is fraud or an unauthorized payment, they can refuse or cancel any order.
To keep you safe, we may ask for more proof before processing some transactions.
Questions about billing
If you have questions about billing, please email us at contact@UrbanMatter.shop.
Call us at +44 564 844 512.